Why Houston Legal Administrators Rely on BroCoTec
Around-the-Clock Monitoring and Rapid Response
Our team provides 24/7 system monitoring, proactive maintenance, and rapid incident response to ensure business continuity and prevent downtime.
Flat-Rate Legal IT Support
With simple, predictable pricing, law firms can control IT costs while accessing enterprise-level solutions.
End-to-End Security and Compliance
We implement layered protection with encryption, MFA, phishing training, and endpoint security to protect confidential data. Our services help meet ABA model rule 1.6 (confidentiality of information), HIPAA, and NIST requirements, even all the way to CMMC—backed by expert guidance through audits and assessments.
Houston-Based, Legal-Focused Team
Our technicians, helpdesk, and leadership are all local to Houston, with experience supporting law offices and legal technology platforms. We do not outsource or offshore, and we constantly adapt to the changes in the industries we serve, such as increasing our focus on IT for Macintosh computers, which are prevalent among legal administrators.
Comprehensive Managed IT Services in Houston
IT Infrastructure Management
BroCoTec supports your entire technology ecosystem—workstations, servers, cloud platforms, and network infrastructure. We document every system for transparency and maintain legal software like Clio, iManage, and NetDocuments.
Data Backup and Disaster Recovery
Using encrypted, redundant systems, we protect your data from corruption, ransomware, and hardware failure. Daily backups and test restorations ensure your firm's data is always recoverable.
Cybersecurity and Network Defense
We secure your environment with:
Multi-Factor Authentication
Full-disk encryption
Endpoint Detection & Response
Managed Detection & Response or MDR
application whitelisting
Encrypted email services
Security awareness training
Dark web monitoring
Password management guidance
Cloud Solutions for Modern Law Practices
We deploy Microsoft 365, SharePoint, OneDrive, and Teams/Zoom to support secure collaboration, whether in court or at home. VPNs, conditional access, and mobile device policies extend your firm's protection to remote endpoints.
Houston-Based IT Helpdesk
Our helpdesk provides immediate, human support—available during extended hours and staffed entirely in Houston. Spanish-speaking support is also available when needed.
Onboarding Process for Legal Administrators
When a Houston law firm begins working with BroCoTec, our onboarding process ensures a seamless transition:
1
Discovery and Documentation – We collect admin credentials, prior documentation, vendor info, and assess current systems.
2
Technical Assessment – A full review identifies gaps in infrastructure, compliance, and hardware lifecycles.
3
Deployment of Tools – Our stack is deployed, including antivirus, backup, and monitoring agents.
4
Training and Orientation – Your staff is trained on support procedures, new tools (e.g., password managers), and cybersecurity best practices.
5
Helpdesk Handoff – We formally transition your firm to our support team with full visibility and reporting.
Frequently Asked Questions
Can you work with the legal software platforms we already use?
Yes. We support platforms including Clio, NetDocuments, MyCase, LEAP, and others. Our team is trained to integrate and support your existing stack without disruption.
Do you offer after-hours or emergency IT support?
Yes. Many law firm clients work nights and weekends, so we provide emergency support outside of traditional business hours to ensure you're covered whenever a need arises.
How do you protect our firm from ransomware or data breaches?
We deploy multi-layered protection—MFA, endpoint detection, dark web monitoring, secure email, regular backups, and staff training—to mitigate cyber threats at every level.
Will onboarding affect our daily operations?
Our onboarding process is structured to minimize downtime. We coordinate with prior providers, gather all documentation, and implement systems in phases to avoid disruption.
Is there any difference between in-person administrators and virtual practices with their IT needs?
No, since in-house practices often need to be prepared for the realities of hybrid or virtual work due to things like sick days or weekend work, we outfit all our legal administrators with the ability to remotely work with security and efficiency.
What visibility will I have into your support and activities?
We provide detailed documentation, access to ticketxing systems, and scheduled reports so legal administrators can track support issues, project updates, and system health.
Contact Us
Email: [email protected]
Address: BroCoTec 1100 Nasa Pkwy Suite 502 Houston, TX 77058
Schedule Your Discovery Call Today!