November 24, 2025
The holiday season is already hectic enough without technology causing unnecessary headaches. With customers rushing to complete last-minute tasks, employees balancing family commitments, and everyone's expectations at their peak, you don't want tech issues adding to the stress.
Consider this your Holiday Tech Etiquette Handbook—because no business wants to be known as that one that ruins someone's day.
1. Proactively Update Your Business Hours Online (Before You Get That Frustrated Call)
Imagine a customer rushes over during their lunch break only to find your shop closed despite online listings showing you're open. Don't be the reason for someone's disappointment this season.
Make sure to update:
- Your Google Business Profile—the primary place customers look
- Your social channels like Facebook, Instagram, Yelp, or anywhere your customers might search
- The holiday operating hours on your website banner
- Apple Maps—yes, many still rely on it
Try this friendly message: "Happy Holidays! We'll be closed from Thursday, Nov. 28 through Sunday, Dec. 1 to celebrate with our families. We'll reopen Monday morning, slightly turkey-hungover but ready to assist you!"
2. Craft Warm Out-Of-Office Messages That Feel Personal
If you're stepping away, don't leave customers hanging with a cold, robotic auto-reply. A thoughtful auto-response acts like a welcoming host, professional yet approachable.
Example out-of-office reply: "Thank you for your message! Our office is closed for Thanksgiving from Nov. 28 to Dec. 1. We'll get back to you as soon as we're rested and caffeinated. For urgent matters, please call our support line at (XXX) XXX-XXXX. Wishing you a joyful holiday season!"
3. Keep Out-Of-Office Replies Simple—Skip The Personal Details
Less is more. Customers don't need to know your entire holiday itinerary, whether it's visiting Aunt Carol or Bob's potluck plans.
Besides oversharing, detailed personal info could create security concerns. Stick to key dates, expected response times, and alternative contacts. Save the travel stories for your social media channels.
4. Verify Your Phone System Works Flawlessly During The Holidays
With holiday callers often stressed and in a hurry, outdated voicemail messages can add frustration. Ensure your voicemail reflects your current holiday hours accurately.
Pro tip: Call your business number regularly to confirm your greeting is current—many businesses forget to update theirs from years ago.
Sample voicemail script: "Thank you for calling [Business Name]. We are currently closed for the holiday weekend and will return your call Monday morning. For urgent assistance, press 1 to reach our on-call team. Happy Holidays and thank you for your patience!"
5. Clearly Communicate Shipping Deadlines Well in Advance
If you handle shipping or deliveries, be sure to share cutoff dates early and prominently on your website, and send timely reminder emails. This helps prevent last-minute panic.
Delayed gifts can cause disappointment, so set expectations to maintain strong customer relationships. Nobody wants to explain why an anniversary present arrives late.
The Takeaway: Thoughtful Communication Creates Happy Customers and Thriving Business
Holiday tech etiquette is straightforward: communicate clearly, be personable, and respect your customers' time. With just a few strategic updates, you can avoid headaches and keep your reputation shining bright.
Remember, it's not only about avoiding mistakes—it's about making your customers feel valued, even when you're taking a well-deserved break.
Need help ensuring your systems and customer experience stay smooth and polished this holiday season? Call us at 832-536-9012 or click here to book your complimentary Discovery Call. Let's explore simple ways to keep your business running efficiently while you enjoy a stress-free holiday.
