How To Apply
To apply, click on any job title below to view the full job description. At the bottom of each job page, you'll find a button to email your resume and cover letter directly to our recruitment team. The email will open with the position title pre-filled in the subject line.
If you don't see a role that fits but still want to introduce yourself, email us at recruitment@brocotec.com.
Please note: All roles are on-site in Houston, TX. We do not offer remote or hybrid positions at this time.
Job Description
About Us
We are a growing Managed Services Provider (MSP) in Houston, TX. We deliver IT support, cybersecurity, and cloud solutions to small and mid-sized businesses. Our motto: Service is our Passion / Security is our Priority.
Job Summary
We are seeking a Level 2 Helpdesk Technician to provide advanced technical support, resolve escalated tickets, and deliver excellent customer service. You'll work on desktops, servers, networks, and Microsoft 365 environments while mentoring Level 1 technicians.
Responsibilities
- Troubleshoot and resolve escalated helpdesk tickets
- Support MacOS, Microsoft 365, Windows 11, and Windows Server
- Manage Active Directory / Azure AD, user accounts, and permissions
- Perform patching, endpoint security, and system monitoring
- Configure and support networks, firewalls, VPNs, and wireless
- Document solutions and procedures in Knowledge Base Platform
- Assist with client onboarding, migrations, and upgrades
- Communicate professionally with clients to ensure satisfaction
Requirements
- 2+ years of IT support experience (MSP experience preferred)
- Strong knowledge of Microsoft 365, Windows, and server environments
- Familiarity with networking (DNS, DHCP, TCP/IP, VPNs, firewalls)
- Experience with RMM/PSA tools (ConnectWise, Datto, or similar)
- Excellent troubleshooting and customer service skills
- Certifications (CompTIA, Microsoft) preferred
Benefits
- Competitive pay (based on experience)
- Health and dental insurance
- 2 weeks PTO annually
- Paid training & certification support
- Career growth in a fast-paced MSP environment
Schedule
- Full-time (Onsite), Monday-Friday
- Remote on-call rotation may be required